Shipping Policy

Shipping Cost

We calculate a single shipping cost for each order based on weight. If you place an order over a certain amount, your shipping cost will be waived. The shipping costs depended on the country of shipping address of your order and will be stated during checkout.

Local Order Delivery

Production & handling time: 7 – 14 days

Shipping time:
Local shipping should take 1 – 2 working days to be delivered. However, delays which are out of our estimation and control can occur in transit.

Shipping Method:
(1) S.F. Express/Yamato Logistics (Cash on Delivery)

(2) Self Pick-up

teelocker workshop address: 19/F, Ford Glory Plaza, no. 37 – 39, Wing Hong St., Cheung Sha Wan, Hong Kong (Lai Chi Kok MTR Exit C)

Opening hours: 09:00 – 18:00 | Mon – Fri (excl. Public Holidays)

CS Hotline: (852) 2484 6400

(3) Pre-arranged GoGoVan Delivery

 

International Order Delivery

Production and handling time: 7 – 14 days

Shipping time: Standard shipping should take 1-2 weeks to be delivered. However delays which are out of our estimation and control can occur in transit, so it’s possible to take up to 4 weeks for an order to be delivered.

Shipping method: We normally use Hong Kong Post’s SpeedPost service for the International Standard Shipping option. SpeedPost picks up your order from our warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for delivery. Hong Kong Post does not deliver the order.

We are sorry that, presently, the selection of a preferred delivery partner at check-out is unavailable.

 

Change Information After The Order Is Confirmed

If you’ve just finished placing your order, please call us at (852) 24846400 and we’ll try to do our best to modify your order.

 

Returns

If you need to return a product, please complete and submit the Return Form. Please make sure you have read and understand the terms and conditions on the form.