1) Prices of products and service shown on teelocker are in Hong Kong Dollars (HKD). Prices displayed on teelocker at the time your order is accepted will be honored except in the case of recognizable error. Whilst we use our best endeavors to ensure that all prices appearing on are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the currency of the final price charged will be determined by your credit/debit card issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
2) Once you have entered your personal and payment details and placed your order, we shall send you an email (Order Confirmation) as an acknowledgement of the receipt of your order. Order Confirmation is only a confirmation of the receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the sales contract between you and will be executed when we send you an email (Dispatch Confirmation) to confirm the goods purchased have been dispatched. Delivery Note, Purchase Receipt and Return/Exchange Form will be mail to you together with the dispatched goods.
Place Order a Online Payment a Order Confirmation (Email) a Dispatch Confirmation (Email) a Delivery Note, Receipt, Return/Exchange Form (By Post together with delivery of goods) reserves the rights not to accept an order at its sole discretion, including but not limited to:
1. The product you ordered is out of stock, or withdrawn due to failure to meet our quality standards or shipping restrictions applies to one or all of the ordered items at your country.
2. We identify a pricing or product description error.
3. We are unable to obtain authorization for payment.
4. You do not meet the eligibility criteria to purchase as set out in this Remarks.
Our Customer Service team will contact you as soon as possible if there are any problems with your order.
3) You will be given an indication of the expected delivery time when you place your order online. will try its best to meet these estimates but cannot guarantee that such estimates will be met. insures each order until it is delivered to you or is collected. Upon arrival of your ordered product, you accept the responsibility for the product ordered that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept Delivery Note as proof of delivery and fulfilment of your order by teelocker. You also accept the associated transfer of responsibility in the same way.

To offer our customer greatest shopping experience and protection, teelocker offers our customers a “7 Days EXCHANGE Policy”. If the product is found to be defected for any reason, please email us a picture of the defected product and copy of the purchase Receipt to [email protected] within 7 days starting from the day of purchase. Our Customer Service team will follow up with your request quickly. Refund policy is not available and return policy is not available within on sale period.

Please kindly note our general Exchange Policy:
1. All exchange of purchase must be conducted within 7 days from the day of purchase.
2. “7 Days Return Policy” applies to any products that was purchased from teelocker counters / promotion counter and
3. Request on exchange of purchase is accepted only upon the original Receipt is presented.
4. Gifts and/or promotional products must be returned together with the exchange/refund product.
5. Only product with equal value will be exchanged, including on sales products and promotional packages. Customer is responsible for any value difference in the exchange. No refund in the form of cash should there be any value difference at exchange.
6. All products and gifts must remain in their original packaging. Any product that have been opened, used or with damage cannot be returned. teelocker reserves the sole and exclusive right in final decision should there be any dispute.
7. For product exchange / refund due to allergy or health related problem after using the product, an official medical proof from doctor must be presented to indicate such symptoms and discomfort was caused by the use of teelocker product. Exchange / refund of purchase will be offered, teelocker is not responsible and not liable to any related cost incurred.
8. Customers can request for exchange of purchase for a single time only under the same purchase Receipt.
9. If there is any dispute, teelocker reserves the final and exclusive right on all decision.

Non-returnable Product
1. Product that has been purchased for more than 7 days.
2. Product has been opened or used.
3. Product that is not in original condition.
4. Product that was indicated as “non-returnable” (e.g. discounted goods.)
5. All free gifts, accessories and samples.
6. Original Receipt of purchase is not available or exchange of purchase has been conducted under the same purchase Receipt.

We guarantee that all the products offered by teelocker are genuine and at its best quality. If customer finds the product to be defected and requests for a return, will return the product to the manufacturer for inspection and verification, normal processing time is six weeks. If the product is identified as defected, we are happy to provide our customer an exchange services. If customer did not apply for any return or exchange of purchase within 7 days upon purchase, the transaction is considered as completed and customer agrees to accept the purchased product is at satisfactory condition. do not bear any legal responsibility and any subsequent request on return and exchange of purchase.

1. We are not responsible to the quality of any gifts and samples given. Replacement service is not available.
2. We are not liable to any consequences due to improper use of purchased product, gifts or samples.
3. We shall suspend, amend or cancel the Return / Exchange Policy, Terms and Conditions without prior notice.
4. Should there be any dispute; reserves the sole and exclusion right on all final decision.

Delivery Hotline
If you have any questions or enquiries about our online and delivery service, please call our Customer Service at (852) 2484 6400 or Email [email protected] (office hour: Mon-Fri, 9:00am – 6:00pm) for further assistance.